IT may be good at operating a good service to business, but is particularly bad at doing the very thing that gave IT such great success … innovation. There may be no IT / Business gap, but things could be better, highlighted by some compelling research.

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I attended a vendor conference yesterday and the topic was ‘Watch the Gap’, where several invited speakers and the hosts went through the familiar ritual of donning sackcloth and wailing about the growing gap between Business and IT. But I wondered what’s the gap? In fact, what’s this thing called the Business that is so much at odds with IT?

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